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Frequently Asked Questions
How often should I get my pool serviced?
We recommend weekly or bi-weekly service for most residential pools to maintain water balance, cleanliness, and equipment health. However, we tailor service plans based on your pool’s size, usage, and equipment.
What’s included in a standard pool maintenance visit?
A standard pool maintenance visit typically includes:
Skimming the surface to remove leaves and debris
Brushing walls, steps, and tiles to prevent algae buildup
Vacuuming the pool floor
Emptying skimmer and pump baskets
Checking and balancing water chemistry
Inspecting pool equipment (pump, filter, heater, etc.) for proper function
Backwashing the filter if needed
Our goal is to ensure your pool stays clean, safe, and ready to enjoy!
Are your chemicals safe for kids and pets?
Yes. We use industry-approved, high-quality pool chemicals that are safe when used correctly. After each treatment, we ensure the chemical levels are properly balanced and safe for swimmers and pets. We also recommend keeping kids and pets away from the pool until the water has fully circulated—typically 1–2 hours after service—for optimal safety.
What if my pool turns green between visits?
If your pool turns green between visits, it’s usually a sign of algae growth due to factors like heavy rain, heatwaves, or chemical imbalance. Simply give us a call—we’ll schedule a visit to assess the issue and get your pool crystal clear again. Depending on your service plan, this may be included or available at a discounted rate.
Can you service saltwater and chlorine pools?
Absolutely. Our technicians are trained to service both saltwater and traditional chlorine pools. Whether your system uses a salt cell or standard chlorine, we have the expertise and equipment to keep your pool clean, balanced, and running efficiently.
Do I need to be home during service?
Not necessarily. For exterior-only services, you don’t need to be home as long as we have access to your pool area. For any interior cleanings or equipment located inside, we do require someone 18 or older to be present to let our team in.
How do I get started?
Getting started is easy! Just contact us through our website, give us a call, or request a free quote. We’ll learn about your pool, recommend the right service plan, and schedule your first visit at a time that works for you.
Is your team insured and background-checked?
Yes. Every member of our team is fully insured and undergoes thorough background checks. Your safety and peace of mind are our top priorities—we only send trusted, trained professionals to service your pool.
